This document (the "Procedure") describes the procedure for the interaction of the BitMoment platform (the "Platform", the "Service", "BitMoment") with authorised, law-enforcement and other competent authorities upon the receipt of official requests for the provision of information or for the application of measures with respect to users and transactions.
This Procedure forms an integral part of the User Agreement. By using the Service, you confirm that you have read this Procedure, agree to it and undertake to comply with it. See also: User Agreement, Privacy Policy, AML/KYC Policy.
1. General Provisions
1.1. The Service is operated by BitMoment. The applicable law and the procedure for resolving disputes are determined by the User Agreement.
1.2. The Platform seeks to cooperate with competent authorities within the limits established by applicable law and complies with lawful and duly executed requests.
1.3. This Procedure does not create any right of claim for the user and does not limit the Platform's rights provided for by the AML/KYC Policy and the User Agreement.
2. Who May Submit a Request
2.1. Requests are accepted from authorised, law-enforcement, supervisory, judicial and other competent authorities acting within their powers in accordance with applicable law.
2.2. The Platform is entitled to verify the requester's authority, the legal basis and the proper execution of the request and to refuse to fulfil a request that does not meet the requirements of applicable law, to the maximum extent permitted by applicable law.
3. Requirements for a Request
3.1. A request must be sent in writing on the official letterhead of the authorised authority to legal@bitmoment.pro and must contain: the name of the authority and the details of the official; the legal basis; the list of information or measures requested; identifying information about the user or transaction (for example, email, identifier, transaction hash); the deadline and the manner of providing the response.
3.2. The Platform is entitled to request clarifications or additional documents where the request is incomplete, ambiguous or does not allow the user or transaction to be unambiguously identified.
3.3. The scope of the information provided is limited to what is expressly requested and provided for by applicable law. The Platform is entitled to reject overly broad or unfounded requests to the maximum extent permitted by applicable law.
4. Procedure for Consideration and Measures
4.1. The Platform considers a request within a reasonable time, taking into account its urgency and nature. Upon a lawful request, the Platform is entitled to provide the available information and, at its sole discretion or upon the authority's order, to apply measures: the freezing of funds and transactions, the restriction of functionality, the suspension of transactions, the blocking of an account — in the manner of the AML/KYC Policy and the Platform Rules.
4.2. Measures may be applied immediately and without prior notice to the user where notification is prohibited by applicable law, ordered by the authority or capable of impeding an investigation.
4.3. The freezing or retention of funds upon an authority's request is not a confiscation. The further fate of the funds is determined by the instructions of the competent authority and applicable law; return is possible after the grounds for retention have been eliminated, unless otherwise ordered by the authority.
5. Notification of the User
5.1. The Platform does not notify the user of the fact of receiving a request, providing information or applying measures where notification is prohibited by applicable law, ordered by the authority or capable of impeding an investigation (the "tipping-off" prohibition).
5.2. In other cases, the Platform is entitled, but not obliged, to notify the user to an extent that does not violate applicable law and the interests of the investigation.
6. Confidentiality and Retention
6.1. Requests received, correspondence with authorities and information on the measures taken are recorded and retained in the Platform's internal systems for the period established by applicable law. The processing of personal data is governed by the Privacy Policy.
7. Limitation of Liability and Severability
7.1. To the maximum extent permitted by applicable law, the Platform is not liable for losses and consequences caused by the lawful fulfilment of requests of competent authorities and the application of the corresponding measures.
7.2. The user waives in advance any claims against the Platform in respect of the actions lawfully performed by it under this Procedure, to the maximum extent permitted by applicable law.
7.3. The recognition of any provision of this Procedure as invalid or unenforceable does not entail the invalidity of the remaining provisions; an invalid provision is applied to the maximum extent permitted by applicable law. All provisions apply "to the maximum extent permitted by applicable law". The applicable law and dispute resolution are determined by the User Agreement.
8. Amendments to the Document
8.1. BitMoment is entitled, at its discretion, to amend this Procedure.
8.2. The current version is published at /support/docs/external-requests. The version history is available at /support/docs/external-requests/history.
8.3. The procedure for accepting this document and the legal consequences of its amendment are determined by the User Agreement, of which this document forms an integral part. Consent is expressed in the manner established by the User Agreement and does not require separate confirmation for each version.
9. Contacts
Official requests of authorised authorities are to be sent to:
- Email (AML/KYC, official requests): legal@bitmoment.pro
- Email (general support): support@bitmoment.pro
- Telegram support: @BitMomentSupportBot
Operator: BitMoment.